At Rovor, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, telephone number, postal address, payment information, and driver's license information (for drivers).
• Profile Information: When you create an account, we collect information for your profile such as your photo, preferences, and settings.
• Location Information: When you use our Service, we collect precise location information from your device with your permission, which is essential for connecting you with nearby drivers and providing accurate ride estimates.
• Device Information: We collect information about your device, including your IP address, device type, operating system, browser type, mobile network information, and device identifiers.
• Usage Information: We collect information about how you interact with our Service, such as the pages you visit, the time and duration of your visits, and the searches you conduct.
• Transaction Information: When you make a payment through our Service, we collect information about the transaction, including the date, time, amount, and method of payment.

2. How We Collect Information

We collect information from you when you:

• Register for an account or update your profile
• Use our Service to request or provide rides
• Contact our customer support
• Participate in surveys, promotions, or contests
• Connect your account with social media platforms
• Submit driver applications

We also collect information through cookies, pixel tags, web beacons, and other technologies. These technologies help us understand how users navigate through and interact with our Service, enabling us to improve functionality and user experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Connect riders with drivers
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the Service and provide content or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Verify driver eligibility, including background checks for safety purposes

4. Sharing of Your Information

We may share your personal information with:

• Drivers and Riders: To facilitate your ride, we share certain information between drivers and riders, such as first name, pickup and drop-off locations, profile photo, and contact information.
• Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: We may share information with business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If Rovor is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• Safety and Protection: We may disclose information to protect the safety, rights, or property of Rovor, our users, or others, and to investigate fraud or respond to a government request.

We may share aggregated, de-identified information without restriction.

5. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can request deletion of your account and personal information by contacting us. Please note that some information may remain in our records after your request for deletion, as permitted or required by law.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of personal data, internal reviews of our data collection, storage, and processing practices, and physical security measures to guard against unauthorized access to systems where we store personal data.

However, please be aware that no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to your personal information that we hold.
• Correction: You can request that we correct inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information.
• Restriction: You can request that we restrict the processing of your personal information.
• Data Portability: You can request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information based on our legitimate interests.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. Children's Privacy

Our Service is not intended for individuals under the age of 19, and we do not knowingly collect personal information from children under 19. If we learn that we have collected personal information from a child under 19, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 19, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you either through the email address specified in your account or by prominent notice on our Service prior to the change becoming effective.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@rovor.com
• Address: 555 West Hastings Street, Suite 1500, Vancouver, BC V6B 4N6, Canada
• Phone: (604) 555-0123

12. Your Consent

By using our Service, you consent to our Privacy Policy and our collection, use, and sharing of your information as described in this Policy.