Safety Standards
Your security is our top priority - explore our comprehensive safety measures
At Rovor, we've built our platform with safety at its core. From thorough driver verification to real-time trip monitoring, we implement multiple layers of protection to ensure peace of mind for every passenger and driver.
Driver Verification
Every driver undergoes comprehensive background and vehicle checks before joining our platform
Real-time Tracking
Follow your ride's journey in real-time and share trip details with trusted contacts
Emergency Assistance
24/7 emergency support and in-app emergency button for immediate help
Vehicle Inspections
Regular vehicle safety inspections ensure all vans and trucks meet our high standards
Incident Alerts
Automated detection of unusual route deviations or unexpected stops
Insurance Coverage
Commercial insurance coverage for all rides booked through our platform
Safety at Every Step
How we maintain safety before, during, and after your ride
Before the Ride
- Verified driver profiles with photos and ratings
- Vehicle details and license plate verification
- Upfront pricing with no surprise fees
- Scheduled rides with preferred drivers
During the Ride
- Live GPS tracking of your vehicle
- Share trip details with trusted contacts
- Route monitoring for unexpected deviations
- One-touch emergency assistance button
After the Ride
- Detailed trip receipts and records
- Two-way rating and feedback system
- 24/7 support for post-ride concerns
- Lost item recovery assistance
Our Safety Protocols
The detailed processes that keep our platform secure
Driver Screening
- 1Criminal background checks through Vancouver Police Department
- 2Driving record verification through ICBC
- 3Proof of valid commercial driver's license
- 4Reference checks and in-person interview
- 5Mandatory safety training program completion
Vehicle Standards
- 1Vehicles must be manufactured after 2015
- 2Initial detailed mechanical inspection
- 3Quarterly vehicle safety inspections
- 4Safety equipment verification (first aid kit, fire extinguisher)
- 5Regular maintenance verification through records
In-Trip Safety
- 1AI-powered route analysis detects delays or unexpected deviations
- 2Emergency button connects directly to 24/7 support team
- 3Trip sharing lets loved ones track your journey in real-time
- 4Automated check-ins for unusually long trips
- 5Two-way rating system ensures quality service
Trust & Safety Team
Meet the dedicated team working to ensure your safety
Our Trust & Safety team consists of security experts, former law enforcement professionals, and transportation safety specialists who work around the clock to monitor and improve our safety measures.
The team regularly reviews our safety protocols, investigates incidents, and implements new security features based on the latest technology and industry best practices.
24/7 Incident Response
Dedicated team monitoring and responding to safety concerns in real-time
Driver Wellness Checks
Regular check-ins and support resources for our driver community
Data Security
Advanced encryption and privacy measures to protect your information
Safety by the Numbers
100%
Drivers background-checked
24/7
Emergency support
4x
Annual vehicle inspections
95%
Drivers rated 4+ stars
Trip Sharing Feature
Share your trip details with trusted contacts for added peace of mind
How Trip Sharing Works
- 1
Request Your Ride
Once your ride is confirmed, you'll see the "Share Trip" option in your ride details.
- 2
Choose Your Contacts
Select contacts from your phone or enter phone numbers and email addresses manually.
- 3
Real-time Updates
Your contacts receive a link to a secure page showing your driver's details, vehicle information, and real-time location.
- 4
Arrival Notification
Once you arrive at your destination, an automatic notification is sent to your contacts.
Share with Confidence
Your privacy is important to us. Your contact's access to your trip information automatically expires when your ride is complete.
Information Shared:
- Driver's first name and photo
- Vehicle make, model, and license plate
- Your real-time location on the map
- Estimated arrival time
Emergency Response Protocol
Our comprehensive approach to handling emergencies
In-App Emergency Button
Every ride has an emergency button prominently displayed in the app. When pressed, it triggers our Emergency Response Protocol:
- 1Immediate connection to our emergency response team
- 2Automatic location sharing with precise coordinates
- 3Option to connect directly with local emergency services
- 4Notification sent to your emergency contacts if configured
Incident Response Team
Our specialized Incident Response Team is available 24/7 to handle emergency situations with clear protocols:
- 1Immediate assessment of the situation severity
- 2Coordination with local emergency services when necessary
- 3Continuous communication with you until the situation is resolved
- 4Post-incident support and follow-up
Our emergency hotline is available 24/7 at (604) 555-0199
Safety Tips
Recommendations to enhance your safety when using our service
For Riders
Verify Your Ride
Always check the driver's name, photo, vehicle details, and license plate before entering the vehicle.
Share Your Trip
Use the trip sharing feature to let friends or family know about your journey.
Ride in the Back Seat
When traveling alone, sit in the back seat to maintain personal space and easy exit access.
Trust Your Instincts
If something doesn't feel right, don't get in the vehicle or request to end the ride early.
For Drivers
Verify Rider Identity
Ask for the rider's name before starting the trip to ensure you're picking up the right person.
Maintain Your Vehicle
Keep your vehicle in excellent condition, with regular maintenance and safety checks.
Take Breaks
Avoid driver fatigue by taking regular breaks between rides, especially on long driving days.
Report Concerns
If you encounter safety issues or unusual situations, report them to our support team immediately.