Rider Help Center

Resources to help riders get the most out of their Rovor experience

How can we help you today?

Step-by-step guide on how to book vans, trucks, and cargo vehicles with Rovor.

Create a delivery in minutes

Need to change details or cancel? Learn what you can edit and what happens after a driver is assigned.

Quick steps to fix delays, wrong pickup points, or missed connections with your driver.

When you can cancel a Rovor order and what happens to fees and driver matching.

Cancellation fees use the live Rovor policy schedule based on time before pickup.

Arrived and in-progress cancellations use stricter fee rules and may need review.

Request a penalty / fee review after cancellation when something went wrong.

Use Contact Rovor on the order to open in-app support chat, including emergencies.

Off-platform bookings and payments are not protected by Rovor Care or support.

Trip chat blocks phone numbers and off-platform payment details to keep you protected.

Can't find what you're looking for? Our support team is here to help you with any questions.