Driver is Late / Can’t Find Me

✅ Quick Answer

Check app status → confirm address → send a landmark + entrance info → keep phone reachable.

---

🧭 How it works

Delays usually happen because of traffic, parking, or unclear pickup instructions. Clear directions fix most cases fast.

---

🕒 If your driver is late

1) Check the in-app status and map

2) Confirm the pickup address is correct

3) Make sure your phone is reachable (ringer on)

4) Prepare items so loading is fast when they arrive

---

📍 If the driver can’t find you

Send one message with:

- Landmark (store name, building entrance name)

- Exact entrance (front door, loading bay, side gate)

- Access details (buzzer/unit/gate code)

- Where to park (loading zone, visitor parking)

Example message you can send:

“Hi! Please meet at the visitor entrance beside Starbucks. Buzzer 1203. Parking available at the loading zone in the back alley.”

---

🚫 If no one is available

If no one is present at pickup or drop-off, the driver may need to wait. Waiting time may apply depending on policy.

---

💡 Pro Tips

- Step outside when possible to meet at a clear pickup point

- Add buzzer/unit and parking instructions before the driver arrives

---

❓ FAQ

What if I put the wrong pickup point?

Update notes immediately. If the address is wrong, it’s best to cancel and rebook.

What if I missed the driver’s call?

Open the app, check messages, and send a quick landmark + entrance note.