Edit or Cancel a Booking
✅ Quick Answer
You can usually edit notes and instructions anytime. For major changes (like addresses), cancel and rebook.
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🧭 How it works
- Small changes (notes, contact instructions) are easiest and safest
- Big changes (pickup/drop-off address) may require cancel + rebook
- Cancellation outcome depends on whether a driver is already matched or on the way
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🛠 What you can edit (most common)
- Pickup or drop-off notes (buzzer, unit, landmarks, parking)
- Contact instructions (call/text on arrival)
- Item notes (number of pieces, fragile warning)
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🔁 When you should cancel and rebook
- Pickup or drop-off address is wrong
- Vehicle type is wrong (too small / wrong option)
- The job details changed completely (different items or location)
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🧾 How to cancel
1) Open the booking in the app
2) Tap Cancel
3) Choose a reason
4) Confirm cancellation
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⚠️ Important notes
- If a driver is already assigned or on the way, a cancellation fee may apply (depending on your local policy)
- If you cancel too late, the driver may already have spent time and travel costs
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💡 Pro Tips
- If you notice a mistake, update notes immediately or cancel early
- Use clear notes so you don’t need to edit later (unit, buzzer, parking)
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❓ FAQ
Can I change pickup/drop-off after confirming?
Small adjustments may be possible, but for address changes it’s best to cancel and rebook.
I cancelled by accident. What should I do?
Create a new booking with the correct details.
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